FAQ

GENERAL QUESTIONS

HOW DO YOU AUTHENTICATE YOUR PRODUCTS?

Every Foxy Couture employee has been professionally trained to authenticate items from thousands of luxury designers and brands. Each item is personally inspected by Foxy’s founder and owner. There are many ways to authenticate items based on the brand and the year the item was made. We do not authenticate items based on the consignor that brings them in. Each item is treated with the same thorough inspection. If we ever have any doubt over the authenticity, the item will either be brought to the brand store for a spa treatment, or we return the item to the consignor.

WHERE DO YOU GET YOUR PRODUCTS?

Foxy Couture has maintained a storefront in Carmel-by-the-Sea for almost 10 years, but before then we held pop-ups all over Los Angeles and San Francisco, building relationships with consignors all over the globe. 

Foxy Couture is a consignment shop, however about 25% of our shop is also self-curated. This means that we purchase items we find interesting or rare, or that we think our customers would enjoy, and place them for sale in our shop.

IF THERE IS AN ITEM I WANT TO PURCHASE, BUT IT’S NOT IN YOUR SHOP, WILL YOU FIND IT FOR ME?

We do not take special orders on items not currently in our inventory, but if you send us an email with the item’s description or a photo of the item you are looking for, we will put you on our call list should the item come in.

ARE THE ITEMS LISTED ON YOUR SITE ALSO AVAILABLE IN YOUR SHOP?

Yes. Each item on our site is also available in our shop. There are also many other items in our shop that are not listed on our website. If there is a specific item you are looking for and you do not see it listed on our site, feel free to contact us at (831)-625-9995 or by email at foxycouturecarmel@yahoo.com.

 

ORDERS & SHIPPING

 

WHAT PAYMENT METHODS ARE ACCEPTED?

Visa, Mastercard, American Express, Discover, , PayPal JCB, Diners Club, Elo, Shop Pay, Apple Pay, & Google Pay. 

WILL I BE CHARGED TAX?

We are required to collect local sales tax in CA. Updated April 1, 2020.

HOW CAN I CHANGE OR CANCEL MY ORDER?

If you wish to change or cancel your order, please contact foxycouturecarmel@yahoo.com immediately after placing your order to make any changes. You will not be able to make changes to your order once it has shipped. We apologize for any inconvenience and will do our best to assist you.

WHEN WILL MY ORDER SHIP?

Most orders will ship within 1 business day. Orders placed on weekends or holidays will begin processing the next business day. 

WHERE DO YOU SHIP?

We are currently only shipping domestically to the United States.

HOW MUCH IS SHIPPING?

Shipping cost is based on the size, weight, value and delivery location of the item being shipped. Each package requires a signature upon delivery and is insured for the full value of the item being shipped. 

INTERNATIONAL BUYERS:

At the moment, we are only shipping domestically to the United States. The following will be implemented should we decide to expand our shipping zone to international customers.

Please be aware that your country may charge customs, VAT and other fees for imported goods. Foxy Couture is not responsible for any fees associated with your order. 

In the event that you decide to return a purchase, you must cover the cost of shipping as well as any customs, VAT and other fees that may be associated with your purchase.

 

RETURN AND REFUND POLICY 

RETURNS
The Following items are final sale:
  • Gift Cards
  • All Sale items

If for any reason you are unsatisfied with your purchase and your item is returnable, please email us within 3 days of receiving your package. If we do not hear from you within 3 days the sale will be final. For a return request email us at foxycouturecarmel@gmail.com and include the following information:

  1. Order #
  2. Item you wish to return
  3. Reason for return

Please contact us within 3 days of receiving your item. We will email you your return authorization and our return shipping address. You will have 5 days to ship your item back to us. Items must be returned in the condition they were received. If they have an inventory tag, item must be returned with tag still attached. This includes no oder, no alterations and no split seams. Foxy photographs and documents the condition of each item at the time of packaging in order to verify return condition.

RETURN SHIPPING CHARGES are non-refundable. Packages that arrive with a COST AT DELIVERY will be denied and the merchandise will be non-refundable.
REFUNDS  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return meets our criteria your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Late or missing refunds  
Please check with your banking or credit institution used for your original form of payment. It can take up to 3-7 business days to receive your refund.
If you’ve done this and you still have not received your refund yet, please contact us at info@foxycouturecarmel.com.

Sale items  
Foxy does not accept returns on sale items.

 

Updated May 13th, 2021