FAQ

Our items are inspected by a member of Foxy Couture’s authentication team, each of whom has been professionally trained to authenticate items from luxury designers and brands. Additionally, Foxy Couture uses Entrupy Authentication Service, which boasts a 99.1% accuracy rate and issues a certificate guaranteeing authenticity.

Foxy Couture has maintained a storefront in Carmel-by-the-Sea for almost 10 years, but before then we held pop-ups all over Los Angeles and San Francisco, building relationships with consignors all over the globe.

Foxy Couture is primarily a consignment shop, however about 25% of our shop is also self-curated. This means that we purchase items we find interesting or rare, or that we think our customers would enjoy, and place them for sale in our shop.

We do not take special orders on items not currently in our inventory, but if you send us an email with the item’s description or a photo of the item you are looking for, we will put you on our call list should the item come in.

Visa, Mastercard, American Express, Discover, PayPal JCB, Diners Club, Elo, Shop Pay, Apple Pay, & Google Pay. 

We are currently required to collect local sales tax in California .

If you wish to change or cancel your order, please contact foxycouturecarmel@gmail.com immediately after placing your order to make any changes. You will not be able to make changes to your order once it has shipped. We apologize for any inconvenience and will do our best to assist you.

Most orders will ship within 1-3 business days. Our shipping days are Mondays, Thursdays, and Fridays. 

Currently, we are only shipping domestically within the United States. The following will be implemented should we decide to expand our shipping zone to international customers.

Please be aware that you may be charged customs, VAT and other fees for goods imported from the United States, and Foxy Couture is not responsible for any such fees associated with your order.

In the event that you decide to return a purchase, you must cover the cost of shipping as well as any customs, VAT and other fees that may be associated with your purchase and/or return.

Eligible For Returns - 5% Restocking Fee Applies:

- Full Price Clothing with inventory tag intact
- Full Price Shoes with inventory tag intact and tags on soles

Final Sale Items:

- Gift Cards
- Handbags
- Wallets, belts and small accessories
-Jewelry
- All Sale items

If for any reason you are unsatisfied with your online purchase and your item is returnable, please email us within 3 days of receiving your package, or the sale will be final.

See the full return policy