FAQ

GENERAL QUESTIONS

HOW DO YOU AUTHENTICATE YOUR PRODUCTS?

Every Foxy Couture employee has been professionally trained to authenticate items from thousands of luxury designers and brands. Each item is personally inspected by Foxy’s founder and owner. There are many ways to authenticate items based on the brand and the year the item was made. We do not authenticate items based on the consignor that brings them in. Each item is treated with the same thorough inspection. If we ever have any doubt over the authenticity, the item will either be brought to the brand store for a spa treatment, or we return the item to the consignor.

WHERE DO YOU GET YOUR PRODUCTS?

Foxy Couture has maintained a storefront in Carmel-by-the-Sea for almost 10 years, but before then we held pop-ups all over Los Angeles and San Francisco, building relationships with consignors all over the globe. 

Foxy Couture is a consignment shop, however about 25% of our shop is also self-curated. This means that we purchase items we find interesting or rare, or that we think our customers would enjoy, and place them for sale in our shop.

IF THERE IS AN ITEM I WANT TO PURCHASE, BUT IT’S NOT IN YOUR SHOP, WILL YOU FIND IT FOR ME?

We do not take special orders on items not currently in our inventory, but if you send us an email with the item’s description or a photo of the item you are looking for, we will put you on our call list should the item come in.

ARE THE ITEMS LISTED ON YOUR SITE ALSO AVAILABLE IN YOUR SHOP?

Yes. Each item on our site is also available in our shop. There are also many other items in our shop that are not listed on our website. If there is a specific item you are looking for and you do not see it listed on our site, feel free to contact us at (831)-625-9995 or by email at foxycouturecarmel@yahoo.com.

 

ORDERS & SHIPPING

 

WHAT PAYMENT METHODS ARE ACCEPTED?

We currently only accept payment through PayPal and Wire Transfer.

WILL I BE CHARGED TAX?

We are required to collect local sales tax in CA. Updates April 1, 2020.

HOW CAN I CHANGE OR CANCEL MY ORDER?

If you wish to change or cancel your order, please contact foxycouturecarmel@yahoo.com immediately after placing your order to make any changes. You will not be able to make changes to your order once it has shipped. We apologize for any inconvenience and will do our best to assist you.

WHEN WILL MY ORDER SHIP?

Most orders will ship within 1 business day. Orders placed on weekends or holidays will begin processing the next business day. 

WHERE DO YOU SHIP?

We ship to over 100 countries and territories worldwide. If you are ordering from outside the United State, please see our international FAQs. 

HOW MUCH IS SHIPPING?

Shipping cost is based on the size, weight, value and delivery location of the item being shipped. Each package requires a signature upon delivery and is insured for the full value of the item being shipped. 

INTERNATIONAL BUYERS:

Please be aware that your country may charge customs, VAT and other fees for imported goods. Foxy Couture is not responsible for any fees associated with your order. 

In the event that you decide to return a purchase, you must cover the cost of shipping as well as any customs, VAT and other fees that may be associated with your purchase.

 

RETURN AND REFUND POLICY 

RETURNS
The following items are eligible for a return:
  • Full Price Clothing with inventory tag intact
  • Full Price Shoes with inventory tag intact and tags on soles

The Following items are final sale:

  • Gift Cards
  • Handbags
  • Wallets, belts and small accessories
  • Jewelry
  • All Sale items

If for any reason you are unsatisfied with your purchase and your item is returnable, please email us within 3 days of receiving your package. If we do not hear from you within 3 days the sale will be final. For a return request email us at foxycouturecarmel@gmail.com and include the following information:

  1. Order #
  2. Item you wish to return
  3. Reason for return

We will email you your return authorization and our return shipping address. You will have 5 days to ship your item back to us and provide us with the tracking number. Items must be returned in the condition they were received with inventory tags attached. Removal of inventory tags will void the return and the sale will be considered final.

Our return authorization lasts 10 days. You must notify us within 3 days of receipt and you must mail the item to us and provide tracking within 5 days of receiving your return authorization. If 10 days have gone by since your purchase was delivered and we have no return tracking from you, unfortunately, we can’t offer you a refund or exchange.

Returned merchandise may not be worn, altered, or washed and merchandise must have all tags attached. Returned items must be returned in the same condition as received. This includes NO ODORS such as smoke or perfume, NO ALTERATIONS OF ANY KIND and no split seams. Foxy photographs and documents the condition of each item at the time of packaging in order to verify return condition.
RETURN SHIPPING CHARGES are non-refundable. Packages that arrive with a COST AT DELIVERY will be denied and the merchandise will be non-refundable.
REFUNDS  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return meets our criteria your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Late or missing refunds  
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at foxycouturecarmel@gmail.com.

Sale items  
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

RETURN SHIPPING INSTRUCTIONS  

CARMEL BY THE SEA DOES NOT HAVE USPS DELIVERY 
To return your product, you should mail your product to the following address that corresponds to the shipping service:

CARMEL BY THE SEA DOES NOT HAVE USPS DELIVERY FOR USPS SHIPMENTS USE POST OFFICE BOX ONLY

United States Postal Service USPS

Foxy Couture Carmel
PO Box 5724 
Carmel by the Sea, CA 93921
United States

ALL SHIPMENTS USING FEDEX, UPS, DHL Mailing Address

Foxy Couture Carmel
San Carlos Street, 2 NW of 7th Ave
(831)625-9995
Carmel by the Sea, CA 93921
United States


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

As of 5/29/2020, we are only shipping to the United States.